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faq
faq
Got questions? We’ve got answers
What problems does Xactload solve in daily logistics operations, including ODC / OOG cargo?
Xactload eliminates manual container planning and guesswork. Upload a packing list and get automatic container selection (Standard, Open Top, Flat Rack, Flat Bed) with an instant 3D stuffing plan, reducing errors, rework, and last-minute changes.
How does Xactload help sales, pricing, and operations work from one shipment plan?
Xactload creates a single, instantly available stuffing plan that includes container selection and loading feasibility. Sales and pricing teams no longer need to wait for manual calculations, allowing them to respond to more queries each day. The same container plan is then used by operations for execution, ensuring all teams work from one aligned stuffing plan reducing handoffs, misalignment, and rework across the shipment lifecycle.
Can container plans be shared with customers or CFS teams before cargo reaches the port?
Yes. You can share a view-only container plan link via email or WhatsApp—no login required. This helps customers, CHAs, and CFS teams align early and avoid last-minute execution issues.
Can I update the container plan if cargo details change later?
Yes. If cargo dimensions, weight, or quantity change, you can update the details and instantly regenerate the container plan. The updated 3D plan can be re-shared with all stakeholders.
Do I need to add credit card details to try Xactload for free?
No. You can try the platform for free without adding any credit card details. Simply register and start using it immediately within seconds.
Is my shipment and cargo data secure?
Your shipment and cargo data is securely stored on the platform with strict data isolation at the account level. Your data is never visible to other companies or unrelated users. Access is limited only to users you add to your account or to specific stakeholders you choose to share a shipment plan with via a view-only link, ensuring full control and confidentiality.
Can multiple users from the same company use Xactload, and is enterprise pricing available?
Yes. Multiple users from the same company can collaborate in a shared workspace. Bulk and enterprise pricing options are available for larger teams and higher usage.
Does Xactload integrate with existing systems like TMS or ERP?
Yes. Xactload is being designed to integrate with TMS, ERP, and internal systems. Integration options are available based on business and enterprise requirements.